Shipping policy
Shipping Policy
Last Updated: August 9, 2026
Thank you for supporting our small business! We take great care in preparing and packaging every tumbler so it arrives safely and ready to enjoy.
This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Shipping Locations
We currently ship orders within the United States.
If you are interested in placing an order outside the United States, please contact us before purchasing to discuss available shipping options and additional costs.
2. Ready-to-Ship Orders
Tumblers listed as Ready to Ship have already been completed and are typically prepared for shipment within 2 business days after your order is placed.
Once your order has been packaged and shipped, you will receive a shipping confirmation and tracking information when available.
Please note that the shipping carrier’s delivery time begins after the order has been shipped, not when the order is placed.
3. Custom Orders
Custom tumblers require additional time because each piece is created specifically for you.
Custom orders will generally be shipped within 10-15 business days after the final design has been approved, unless a different timeframe is communicated at the time of purchase.
Design approval is an important part of the custom-order process. Delays in responding to design questions or approving a design may result in a longer processing time.
We will make reasonable efforts to keep you informed if there is an unexpected delay.
4. Processing Times
Processing times are estimates and may vary depending on order volume, availability of materials, holidays, or other circumstances.
Please review the estimated processing time listed on the product page or provided during checkout before placing your order.
During holidays, special promotions, or periods of high order volume, processing times may be longer.
If you need your tumbler by a specific date, please contact us before placing your order to determine whether we can accommodate your requested deadline.
5. Shipping Methods & Delivery Times
Available shipping options and estimated delivery times will be displayed during checkout when available.
Once your package has been handed over to the shipping carrier, delivery times are outside of our control.
Carrier delays may occur due to:
- Severe weather
- Holidays
- High shipping volume
- Mechanical issues
- Incorrect or incomplete addresses
- Natural disasters
- Other circumstances outside our control
A shipping estimate is not a guaranteed delivery date.
6. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your address before submitting your order.
If you realize that your shipping address is incorrect, contact us as soon as possible. We will do our best to make changes before the order ships, but we cannot guarantee that an address can be changed once an order has been processed or shipped.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, the customer may be responsible for additional shipping costs to have the package sent again.
7. Lost, Stolen, or Missing Packages
Once an order has been shipped and tracking information shows that it has been delivered, we are not responsible for packages that are lost or stolen after delivery.
If your tracking information shows that your package was delivered but you cannot locate it, we recommend:
- Checking around your home or property.
- Checking with household members or neighbors.
- Contacting the shipping carrier.
- Contacting your local post office or shipping facility.
We will do our best to assist you when possible, but we cannot guarantee replacement or refund for packages confirmed as delivered by the carrier.
If a package appears to be lost while in transit, please contact us so we can help determine the appropriate next steps.
8. Damaged Packages
We carefully package every tumbler to help protect it during shipping. However, packages can occasionally be damaged during transit.
If your tumbler arrives damaged, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Photos of the damaged tumbler
- Photos of the shipping box and packaging
- A brief description of the damage
Please keep the original packaging until we have determined how the issue will be handled.
Depending on the circumstances, we may provide a repair or replacement. If the original tumbler needs to be returned, we will provide return instructions.
Please refer to our Return, Refund & Tumbler Care Policy for additional information.
9. Combined Orders
If you purchase multiple items in the same order, we may ship them together whenever practical.
If an order contains both Ready-to-Ship and custom items, the entire order may be shipped together once the custom item is completed unless otherwise arranged.
If you would like Ready-to-Ship items sent separately, please contact us before placing your order. Additional shipping charges may apply.
10. Shipping Costs
Shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the destination, package size, weight, shipping method, and current carrier rates.
We reserve the right to adjust shipping options and costs as needed.
11. Order Changes & Cancellations
Please contact us as soon as possible if you need to make a change to your order.
Cancellations are subject to the timeframes and conditions outlined in our Return, Refund & Tumbler Care Policy.
Once an order has entered production or has been shipped, changes or cancellations may no longer be possible.
12. Unclaimed or Refused Packages
If a package is refused, unclaimed, or returned to us by the shipping carrier, we will contact you regarding the next steps.
Additional shipping charges may apply if you would like the order shipped again.
Custom orders that are returned because they were refused, unclaimed, or sent to an incorrect address may not be eligible for a refund.
13. Shipping Delays
We will make reasonable efforts to process and ship orders within the stated timeframe. However, we cannot guarantee delivery dates once an order has been transferred to the shipping carrier.
We are not responsible for delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, carrier disruptions, holidays, or other unforeseen events.
14. Contact Us
If you have questions about shipping, tracking, delivery, or an order that has not arrived, please contact us through the contact information provided on our website.
We are always happy to help when we can!
Thank you for supporting our small business and choosing handmade!