Refund policy

Return, Refund & Tumbler Care Policy

Last Updated: August 9, 2026

Thank you for supporting our small business! Each tumbler is handmade and carefully packaged with love. Because of the custom nature of our products, we have a few guidelines regarding returns, refunds, cancellations, damaged items, and proper tumbler care.

Ready-to-Ship Tumblers

All tumblers listed as Ready to Ship are handmade pieces that are completed and available for immediate shipment.

If you receive a Ready-to-Ship tumbler that arrives damaged or has an issue caused by an error on our part, please contact us within 7 days of delivery. We may request photos or other information to help us determine the best resolution.

Depending on the situation, we may offer a repair, replacement, or refund.

Custom Tumblers

Custom tumblers are made specifically for you and are therefore non-refundable and non-returnable once production has begun.

Because custom orders are personalized, we will communicate with you throughout the design process and provide opportunities for you to review and approve the design before the tumbler is completed.

Once you have approved the design, changes may not be possible.

Custom Order Exceptions

Although custom tumblers are generally non-refundable, we will work with you to resolve an issue if:

  • We make an error that differs from the design you approved.
  • Your tumbler arrives damaged due to shipping.
  • There is a significant defect caused by the craftsmanship or materials.

In these situations, we may offer a repair or replacement at no additional cost. The original tumbler may need to be returned before a replacement or repair is provided.

Order Cancellations

We understand that plans can change!

Orders may be canceled for a full refund within 24–48 hours of purchase, provided that production has not begun.

After the cancellation window has passed, or once production has started, custom orders cannot be canceled or refunded except in the circumstances described in this policy.

For Ready-to-Ship items, please contact us as soon as possible if you need to cancel. If the order has already shipped, it cannot be canceled.

Damaged Items

We take great care when packaging your tumbler, but unfortunately, shipping carriers can sometimes be less gentle than we’d like.

If your order arrives damaged:

  1. Contact us within 7 days of delivery.
  2. Include your order number and clear photos of the damaged tumbler and packaging.
  3. Keep the original packaging until we have determined the best resolution.
  4. We will review the damage and determine whether a repair or replacement is appropriate.

If a return is required, we will provide instructions for returning the item.

Tumbler Care & Proper Use

Our tumblers are handmade works of art and should be treated with care to keep them looking beautiful for years to come.

To help protect your tumbler:

  • Hand wash only.
  • Do not place your tumbler in the dishwasher.
  • Do not soak or submerge your tumbler for extended periods.
  • Avoid extreme heat, including leaving your tumbler in a hot vehicle or exposing it to direct heat.
  • Do not microwave.
  • Avoid dropping or throwing your tumbler.
  • Do not use abrasive sponges, harsh chemicals, or strong cleaning products.
  • Take care when using sharp or abrasive objects around the exterior of your tumbler.
  • For tumblers with specialty embellishments, decals, glitter, or decorative elements, use extra care when washing and handling.

Normal wear and tear, scratches, dents, fading, peeling, damage from dropping, improper cleaning, dishwasher use, soaking, extreme temperatures, or misuse are not considered defects and are not eligible for a refund, replacement, or repair.

A Note About Epoxy

Epoxy is durable but is not indestructible. With proper care, your tumbler can remain beautiful for a long time. Please follow the care instructions provided with your order.

Handmade Products & Variations

Every tumbler is handmade, which means no two pieces will be exactly alike. Small variations in glitter placement, color, texture, epoxy, decals, or other handmade details may occur and are considered part of the unique character of a handmade product.

These minor variations are not considered defects and are not eligible for a refund or return.

Customer Approval

For custom orders, customers are responsible for carefully reviewing and approving their design before production is completed.

Once a design has been approved, we are not responsible for changes that the customer later decides they would prefer, including changes to colors, fonts, names, designs, or other personalization.

We will always do our best to make your tumbler exactly as approved.

Contact Us

If you have questions about an order, return, refund, damaged item, or proper tumbler care, please contact us as soon as possible.

We are committed to providing quality handmade products and working with our customers to resolve legitimate concerns.

Thank you for supporting our small business and for choosing handmade! 💜